Common questions.

Domestic orders within Turkey typically arrive in 3–5 business days. International orders usually take 7–14 business days depending on destination, customs clearance, and local carrier schedules.

Vacuum regularly on a low setting without a beater bar. Blot spills immediately—never rub. For deep cleaning, use a specialist in antique and hand-knotted rugs only.

You may return your rug within 14 days of delivery for a refund minus outbound and return shipping costs, provided the piece is in its original, undamaged condition.

Yes. Every piece in our collection is a genuine vintage or antique rug—hand-woven using traditional techniques and sourced from established collections and weaving regions.

We accept major credit and debit cards through our secure checkout. Additional payment options may be listed at checkout depending on your region.

Measure your room and furniture layout first. In living areas, rugs often extend beyond the front legs of seating. Our Size Guide and team can help with specific layouts.

Most pieces use wool pile on a cotton or wool foundation. Some include silk highlights, goat hair, or camel hair depending on region and tradition.

Yes. We support designers with trade inquiries, project timelines, and documentation. Visit our For Business page or email heritage@bisatim.com.

Bisāṭim draws from the Arabic word for a gathering place or spread—evoking the rug as the centre of home, hospitality, and shared story.