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Complimentary worldwide shipping from Turkey on all vintage orders
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Common questions.

Shipping, care, returns, and authenticity — answered clearly.

Shipping & Delivery

Domestic orders within Turkey typically arrive in 3–5 business days. International orders usually take 7–14 business days depending on destination, customs clearance, and local carrier schedules.

Rug Care & Maintenance

Vacuum regularly on a low setting without a beater bar. Blot spills immediately—never rub. For deep cleaning, use a specialist in antique and hand-knotted rugs only.

Returns & Exchanges

You may return your rug within 14 days of delivery for a refund minus outbound and return shipping costs, provided the piece is in its original, undamaged condition.

Authenticity & Provenance

Yes. Every piece in our collection is a genuine vintage or antique rug—hand-woven using traditional techniques and sourced from established collections and weaving regions.

Ordering & Payment

We accept major credit and debit cards through our secure checkout. Additional payment options may be listed at checkout depending on your region.

Sizing & Selection

Measure your room and furniture layout first. In living areas, rugs often extend beyond the front legs of seating. Our Size Guide and team can help with specific layouts.

Materials & Craftsmanship

Most pieces use wool pile on a cotton or wool foundation. Some include silk highlights, goat hair, or camel hair depending on region and tradition.

Trade, Design & Wholesale

Yes. We support designers with trade inquiries, project timelines, and documentation. Visit our For Business page or email heritage@bisatim.com.

About Bisāṭim

Bisāṭim draws from the Arabic word for a gathering place or spread—evoking the rug as the centre of home, hospitality, and shared story.

Still have questions?

Our team is available Monday to Saturday and will respond within 24 hours.

Get in touch

We're here to help you find the right piece.

Ask about provenance, dimensions, care, or trade sourcing — our team replies within 24 hours, Monday through Saturday.

Response time

Within 24 hours · Mon – Sat

Full contact form, trade inquiries, and personal support on our contact page.